How can we help?
Email support@smilingquokka.app. Tell us your device model, iOS version and what you expected to happen. We answer in English, usually within two business days, Sydney time.
Common questions
The sign-in link did not arrive
Check spam, confirm the email address, then request one new link. Only the newest link may remain valid.
Where do my letters arrive?
Letters arrive inside the app, not by email. All personalized AI letters require membership, sign-in and consent. In the iPhone app you may enable, turn off or set a daily local reminder time in Settings. Quiet hours apply.
Working offline
The app keeps a device copy, but generation and cross-device sync need an internet connection.
Who sends the bottles?
Smiling Quokka curates incoming bottles. Your own releases and replies are private reflections; they are not sent to strangers.
Your data
Privacy Policy · Terms of Service · Delete your account. For anything about personal information, email privacy@smilingquokka.app.
Crisis resources
Crisis resources — Future Me Says is not an emergency or crisis service. If there is immediate danger, contact local emergency services.