How can we help?
Email support@smilingquokka.app. Tell us your device model, iOS version and what you expected to happen. We answer in English, usually within two business days, Sydney time.
Common questions
A question looks wrong
Send us the question text or a screenshot. Every fact we teach is written from the current official handbook and cited to its section, so a genuine error gets corrected and republished.
My progress disappeared
Version 1.0 keeps your results on the device itself, with no account behind them. Deleting the app, clearing website storage or switching to another device starts you fresh.
Nothing loads
Lessons and practice content are bundled in the App and work offline. External support, privacy and official resource pages need an internet connection. If an internal page fails, send the App version, iOS version and page name to support.
Booking the real test
We cannot book, reschedule or check a citizenship appointment. That is done through the Department of Home Affairs only.
Your data
Privacy Policy · Terms of Service · Delete your data. For anything about personal information, email privacy@smilingquokka.app.
Ace Citizenship Test is an independent study tool. It is not affiliated with, endorsed by, or connected to the Department of Home Affairs or any other government body, and nothing in it is immigration or migration advice.